Faq
Frequently Asked Questions
General Questions
What is Delux Kart?
Delux Kart is a small family-run business dedicated to providing problem-solving products at the most affordable prices, making them accessible to every corner of India.
Are all your products original and new?
Yes! We only sell brand-new, unused, and original products. Each item is carefully checked before being shipped.
Do I need an account to place an order?
No, you can shop as a guest. However, creating an account helps you track your orders, save your details, and shop faster next time.
How do I contact customer support?
You can email us anytime at deluxekart1@gmail.com, and our support team will get back to you as quickly as possible.
Do you offer discounts or promotions?
Yes, we occasionally run special offers and discounts. Stay connected with us by subscribing to our newsletter or following us on social media.
Shipping & Delivery
How long does it take to process and ship my order?
Orders are usually processed within 1–2 business days and delivered within 6–7 business days depending on your location.
Are all your products original and new?
Yes! We only sell brand-new, unused, and original products. Each item is carefully checked before being shipped.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link by email or SMS to follow your package until it arrives at your doorstep.
Returns & Refunds
What is your return policy?
We have a 7-day return policy. Items must be unused, in their original packaging, with tags and proof of purchase.
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How do I request a return or refund?
Simply email us at deluxekart1@gmail.com with your order details. If approved, we’ll send you a return shipping label and instructions.
When will I receive my refund?
Simply email us at deluxekart1@gmail.com with your order details. If approved, we’ll send you a return shipping label and instructions.
Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and wallet payments. including Cash on delivery
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Do you offer Cash on Delivery (COD)?
Yes, we accept Cash on Delivery! 🛒 Pay safely at your doorstep with no extra charges. COD orders are verified by phone before shipping for smooth delivery.”
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Is it safe to shop on your website?
Absolutely. Our store is powered by Shopify’s secure platform, ensuring your personal and payment details are always protected.
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